Frequently Asked Question

You can book an appointment by using Online Services – please do not email for appointment request. If you are unable to book online then call us on 0121 743 5511.

Appointments can be booked 24 hours a day 7 days a week online or during surgery hours by telephone. To register for online appointments please fill out our online form or request access from the reception on your next visit.

All consultations are by appointment, though urgent cases will always be seen on the same day. The surgery is open between 8.30am and 6.45pm for general enquiries and collection of prescriptions. On Wednesdays (half-day opening) the telephone lines are open for appointments and general enquiries between 8.30am and 6.45pm. At other times a taped message will notify you of the emergency arrangements. If possible, please make appointments well before the day you need to be seen.

Booking Appointment Online

The Practice now offers

1. Online ordering of repeat prescriptions.

2. Online appointment bookings.

3. Access to your medical records ie medications, immunisations, allergies and adverse reactions.

Appointment Cancellation

We ask our patients to attend punctually for their appointments, if they cannot attend at all they must notify us as soon as possible so that their allotted time can be given to another patient.

Telephone Consultations

The Doctor or Nurse will speak to patients throughout the day if they are free to do so. Urgent calls are always responded to straightaway. If the Doctor or Nurse is busy, and the call is not urgent then the patient will be asked to ring back when the surgery is finished. If no Doctor is on the premises in which case the patient is asked to ring back when surgery commences unless it is an emergency then in which case a message will be passed to the Doctor on his mobile phone and he will in turn contact the patient.